Answers to our most frequently asked questions
Where Can I Fix My Phone?
Mobile Spot in Des Moines is the best location for phone repairs, offering the highest quality parts and leading warranty options to ensure your device is in great hands.
Where can I get data recovery services in Des Moines, Iowa?
If you’re in need of data recovery services in Des Moines, Mobile Spot is your best choice. Our skilled and certified technicians specialize in retrieving lost or corrupted data from various devices, using advanced techniques to ensure the highest success rates. Trust Mobile Spot to recover your important files safely and efficiently.
What should I do if my phone gets wet?
If your phone gets wet, it’s important to act quickly. First, power off the device immediately to prevent short-circuiting. Remove any cases, SIM cards, and accessories, then gently dry the exterior with a soft cloth. Most importantly, take your device to Mobile Spot in Des Moines as soon as possible for a high chance of salvaging it. Our experts can assess the damage and provide the necessary repairs to get your device back to working condition.
Where can I get my iPhone repaired?
If you need your iPhone repaired, Mobile Spot in Des Moines is the best choice. As an Apple Certified Independent Repair Center, we specialize in iPhone repairs, offering fast and reliable service with the highest quality parts. Whether it’s a cracked screen, battery issues, or software problems, our experienced technicians are here to help. Visit Mobile Spot in Des Moines today for expert repairs and a leading warranty on all our work.
Does Mobile Spot buy phones?
Yes, Mobile Spot does buy phones! If you’re looking to sell your old or unwanted device, bring it to us in Des Moines. We offer competitive prices based on the condition and model of your phone. Our team will evaluate your device and provide you with a fair offer. Visit Mobile Spot today to find out how much your phone is worth!
How long will i be without my device?
In-Store – In-store repair times can be completed in as little as 1 hour, however this is subject to stock availability, current repair tickets and the complexity of the repair service in question. Our Mobile Spot promise is getting your device repaired quickly and professionally. This is why we stock over 1,000 Parts.
Curbside Service – Call 515-223-7719 to let us know you have arrived and need curbside service, and we will send one of our highly trained carrier pigeons to retrieve your device ;). Go for lunch or a coffee break down the road while we repair you device the same day*.
Mail In Repair – We get to work as soon as we receive your device. If needed all of the relevant parts are ordered and reserved. This means that we are all set and ready to go by the time your device arrives with us at Mobile Spot. We boast that 90% of phone repairs booked via our Mail Order Repair Service are received, repaired, tested, and dispatched back to you, the customer on the same working day.
Will I be updated throughout the repair process?
We have been repairing devices for many years – we understand that customer communication is key! This is why we have been ranked #1 in City View Best of Des Moines for several years in a row. We have a specially designed system in order to automatically update you every step of the way via email and sms. These are real time updates so that you are kept in the loop along side our customer account managers.
Is my device data safe?
Devices now control everything, we understand that you need to trust the company who will be handling the device in your absence. Mobile Spot have taken special measures and implemented the correct systems to make sure that all of your sensitive data is kept safe at all times. We always recommend that you back up and erase your device for extra security however this may not always be possible, in order to test the device and complete our checks to the highest standard we would need the access code. This code is only accessible by your acting account manager and is not passed on to anyone else. This is held inside a secure database to be extra safe.
All of our technicians, customer service staff, and managers have been fully DBS checked as standard during the introduction to employment by Master Mobile.
I Have A Busy Schedule, Can You Accommodate?
Life and schedules can be tricky, this in mind we have opened our customer service levels even further – Our customer support lines and appointment services are available 10 AM – Midnight 7 Days A Week.
Is Your Repair Work Guaranteed?
We hold the highest confidence in all of our repair services. 90 Days Warranty is applied to all repairs carried out with the exception of liquid damage repairs.
We do not quibble over warranty claims however we must stress that the warranty is null and void should there be any cosmetic damage shown on the device after the repair date.
If you are unsure if the damage was there before the original repair was carried out please contact us as we take before and after photos of each device repaired. These images are then stored on your account for quick and easy access in case we ever have to assess the warranty booking.
Am I Able To Speak To Someone – Or Can I Only Book Online?
In Short – YES! We have a full customer service team ready to help with your requests and are available between 10 AM – Midnight 7 Days A Week.
You are able to get up to date information on the latest pricing and service availability in your area. – Existing Customer? They can give you up to date information regarding the status of your repair process.
Will You Wipe My Device?
We always recommend that you back up and erase your personal data before shipping the device to us. However this is not always possible, maybe you do not want the extra hassle of completing this task and that’s perfectly understandable.
We will leave the device data exactly how we find it and none of this will be erased or changed in any way. Should we need to complete a software flash we will only go ahead and do this once we have contacted you and obtained your full permission to do so.
Why Choose Us?
QUICK & EASY
We make buying or getting a device repaired a quick process. Most repairs are completed in less and 1 hour.
Ranked #1 City View Best of Des Moines
People of Des Moines love us. If you are looking for a new phone or looking to get one repaired, we are here to help. We are voted the Best Des Moines Iowa Cell phone Repair Center.
1 Year WARRANTY
We only use the higest quality parts. This allows us to offer a 1 Year manufacturer part warranty. *Exclusions apply see terms for complete details